If you encountered a problem while installing Office on a PC, try restarting your computer and then attempting to install Office again. If that didn't help, use the uninstall troubleshooter to uninstall Office completely. After your uninstall is complete, try reinstalling Office.
Download and installation issues on a Mac
When complete, a checkmark appears next to the Rest button. As an Office 365 admin, you can check Office 365 service health. If you can't find Access on your computer even though its included with your Office 365 subscription, try the following in the order listed. Use the Microsoft 365 setup troubleshooter to install Microsoft 365, Office 2021, Office 2019, or Office 2016 on your Windows PC. To resolve, first make sure you installed the latest Office update. When you install Office for Mac, the app icons aren't automatically added to the dock.
You recently switched Office 365 plans and now get messages you can't use Office
Not all Office 365 subscription plans come with the fully installed Office applications. See the bottom of the Office for business column for a list of those plans that don't include an installed version of Office. See the bottom of the Office for business column for a list of plans that don't include the Office desktop client. When you install Office it's automatically linked to your Office 365 plan. Use this easy fix tool to uninstall Office and then follow the steps to reinstall Office. If you or your users find Office is taking a very long time to install, try installing using an offline installation.
You get a KERNEL32.dll error when trying to install Office and other system requirement issues
For more general (not admin specific) help in these areas, see the Additional help section on the Office for Business tab of this topic.Office recognizes what operating system you're using so make sure you're on your Mac when you click Install to begin the install procedure.To help you set up your organization, see Set up Office 365 for business – Admin Help.The easiest way to determine this is to take the document to a different computer running another copy of Microsoft Office and attempt to open the document there.All comments containing links and certain keywords will be moderated before publication.If you're an admin and you aren't sure what plan you have, follow the steps in What Office 365 for business subscription do I have?Learn how in "Account Notice" appears in Office after switching Office 365 plans.
To check what the latest update is, see Update history for Office for Mac. If you're not sure Office 365 not syncing fix which operating system you have, see Which Windows operating system am I running? If you're not sure how to decide between 64-bit or 32-bit, see Choose the 64-bit or 32-bit version of Office 2016. Find solutions to common problems or get help from a support agent.
All my Office 365 programs are borked. How can I fix without breaking something?
If activation failures began after you upgraded to Windows 10, see Office error code 0x8004FC12 when activating Office. You can run the Microsoft 365 activation troubleshooter to help you fix activation issues. If you have an Office 365 plan, to keep it active, you have to sign in at least once every 30 days. If your subscription hasn't expired, Office will reactivate the subscription the next time you log in.
Office on a mobile device
If it didn't, tell us more about your issue, including any error messages your received and where you were in the install process when you received it. We'll use that information to help investigate your issue further. For steps to install an offline version of Microsoft 365, see Use the Office offline installer and select the correct tab for your version of Office.
How do I fix Office 365 errors?
Mac activation issues
If you're still having issues, admins can Contact Office 365 for business support. If you need more licenses, see Buy licenses for your Office 365 for business subscription. To remove a license from your subscription, see Remove licenses from your Office 365 for business subscription. See Uninstall Office for Mac for instructions on uninstalling the Office apps.